FAQ & Help Center
Can't find an answer? Email support@lightxtrevpn.com.
What is LightXtreme VPN?
LightXtreme VPN is a cross-platform encryption tool. It creates a secure tunnel between your device and our servers, protecting your data on public Wi-Fi and giving you a more stable route to services worldwide.
Which devices are supported, and how many at once?
iOS, Android, Windows, macOS, Linux, Android TV, Apple TV, plus Chrome, Edge and Firefox extensions. Plans allow several simultaneous logins; the exact number is listed on each plan.
Do you log my online activity?
No. We do not log browsing history, traffic content or DNS queries, and keep no connection logs such as source IP, timestamps or session length. We retain only the minimum needed to run your account.
Is there a free trial?
New users can claim free trial time after installing the app, with access to selected locations. A paid plan unlocks every server and higher bandwidth.
How do I get a refund?
Within 30 days of your first purchase, contact us in the app or email support@lightxtrevpn.com for a full refund. Requests are usually processed within 3 business days.
The connection fails or is slow. What should I do?
Try a closer server, switch protocol in Settings, restart the app and your network, and check your system clock. If it persists, contact support with your device model and app version.
Which payment methods do you accept?
Major bank cards, Alipay, WeChat Pay and selected digital wallets. Payments go through secure third-party processors; we never store your full card number.
Do subscriptions renew automatically?
App Store and Google Play subscriptions renew automatically and can be cancelled in the store's subscription settings. Plans bought on our website do not auto-charge when they expire.